Refund Policy

RSWordpress does not offer refunds for purchased products. Unlike physical goods, electronically distributed software and software licenses can be easily duplicated. Once we have distributed a release version to the customer, the sale is final, and you may not return the software for a refund or credit. Please be cautious and make sure you know what you are purchasing.

Under no circumstances RSWordpress will provide refunds on "your software is not what I need" basis.

Finding a bug in our products is not a reason for a refund. If you do find bugs, please report them so that we can fix them.

In the event of a mistake purchase, please report this to our billing department using our ticketing system. If you are uncertain of a specific feature, please ask a presale question or read the product documentation.

RSWordpress reserves the right to approve refunds in the following cases ONLY:

• upgrade to a different license type of the same product within 30 days of the purchase date
• product purchase error if the product was NOT downloaded

Refunded amount is subjected to the following rules:

• if the amount is below 25 EUR, 1.95 EUR is retained
• if the amount is above 25 EUR, 10% of the total amount is retained

For all other issues that don't fall into the categories above, please contact our billing department using our ticketing system.